Privacy Policy

PRIVACY POLICY for Whirlwind Distributing - J-lube.net website 

“We respect and are committed to protecting your privacy. We may  collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the  page(s) you visited. We will not sell your personally identifiable  information to anyone.”

SECURITY POLICY 

“Your payment and personal information is always safe. Our Secure  Sockets Layer (SSL) software is the industry standard and among the best  software available today for secure commerce transactions. It encrypts  all of your personal information, including credit card number, name,  and address, so that it cannot be read over the internet.”

REFUND POLICY

We always want you to be happy with your purchases from us.

•  You can cancel an order if it has not shipped yet as defined by not  having a tracking number yet for the shipment. Simply let us know via  email (orderdept@yahoo.com).  Cancellation requests received after an order ships will be treated as a return.

• If you have received an incorrect item or it arrived damaged, simply let us know via email (orderdept@yahoo.com)  and we will provide an RA (Return Authorization) Number and the address  to send the merchandise back to us.  We must receive your email request  within 48 hours of delivery of your order.  

• If you have changed your mind about your purchase and want to return it, simply let us know via email (orderdept@yahoo.com)  and we will provide an RA (Return Authorization) Number and the address  to send the merchandise back to us.  We must receive your email request  within 7 calendar days of delivery of your order.  

•   Once we receive your return, we will refund you 100% of your purchase  price for your new, unopened/unused merchandise.  Shipping costs are   generally not refundable unless we made an error, although we evaluate   whether to refund shipping on a case by case basis. We do not charge  processing or restocking fees.

• We do not provide credits or refunds on unreturned items, merchandise received more than 14 days, or opened/used merchandise.

Shipping Policy/Delivery Policy

We  do our best to keep every item on the website in stock and ready to  ship. Items we know are out of stock are indicated on the website.  Please note that delivery days are business days and normally exclude  weekends and holidays. 

Domestic Shipping: (US including PR, USVI, GU, APO and FPO addresses)

We  use discreet, standard packaging materials with "Whirlwind  Distributing" as our return address. Our same day order deadline is 3PM.  Please note when selecting Express shipping methods that the transit  time to most locations is guaranteed, but we may not always be able to  ship your selection the same day you place your order. If you require  your order in hand by a certain date, please email or call us to ensure  the delivery date. Feel free to let us know if you have any special  circumstances we can accommodate when shipping.

APO  and FPO addresses receive domestic postage rates, but are not trackable  and are treated like international shipments (see International  Shipments below for details) including the required US Customs declarations.

International Shipping: (including Canada and Mexico)

All prices quoted on the website are in US funds. 

Our  standard international shipping methods include USPS Priority Mail and  USPS Express Mail. Express may arrive quicker and includes $100 in  insurance coverage.

All  transport is at your own risk. By placing your international order, you  agree to waive any chargeback rights you may have with your credit card  processor in the unlikely event your shipment does not arrive or  arrives damaged. Our burden is limited only to providing proof that your  package was actually shipped. All articles are shipped in secure and  discreet packaging, with appropriate documentation disclosing the  handling and safety requirements of the contents.

We  do not accept any liability for any damage caused by the use, ordering  or delivery of our products to you or by you. This also means we cannot  be held responsible in any way for postal or custom regulations causing  your shipment not to arrive. Import duties and taxes may be imposed by  your government on shipments from outside your country. These charges  are separate from any payments made to Whirlwind Distributing and are  beyond our control or ability to predict. You are responsible for paying  any fees charged by your government. Please check with your local post  office or customs office for more information.
 

It is not possible for us to check  or know the laws and regulations in all countries around the world. It  is your responsibility to be informed about the laws and regulations in  your county. If for any reason the package does not clear Customs, we  will not issue a refund unless and until all products are returned to us  in their original condition. If the package is returned to us and we  attempted to ship to the address provided, the customer is still  responsible for the original shipping charge, so that amount is never  refundable. A 10% restocking fee may be applied to orders returned by  Customs as "unclaimed" or as "refused.” Customers are responsible for  all return shipping charges on exchanges/returns and warrantied items as  well as the return shipping back to you, if applicable.

We  are required by law to include a commercial invoice with all  international shipments, and we cannot reduce the dollar value of your  items, or designate your package as a "sample" or a "gift."